Frequently Asked Questions
Everything you need to know about your Polar Haircare journey.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are Polar Haircare products suitable for all hair types?
Yes, our formulas are dermatologically tested and designed to be safe and effective for all hair types, including color-treated and chemically-processed hair.
Are your products cruelty-free and vegan?
Absolutely. Polar Haircare is committed to ethical beauty; all our products are 100% vegan and we never test on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.