Returns & Exchanges

We want you to love your locks, but if you are not completely satisfied with your Polar Haircare purchase, we offer a 30-day return window for unopened and unused products. Please ensure all items are in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely place the unused hair products in their original shipping box or a similar sturdy container to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.